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Tuesday, October 20, 2026Bay Area Market: Coverage updated daily

State AGs urged to probe Zillow, pocket listings, referral fees

Letter to NAAG cites the Zillow-Redfin settlement, pocket listings, and “Contact Agent” routing as key targets

East Bay hills and homes at dusk
Curated News BriefBased on original reporting by HousingWire (September 15, 2026). The summary below is the Journal’s; the local analysis is original commentary by Omar Murillo.

Look, I've been watching the real estate industry for a long time, and there's a coordinated effort happening that I think deserves attention. According to HousingWire, a coalition of consumer and housing advocacy groups is pushing state attorneys general to launch investigations into some major players and practices in our market. They're focused on the big listing platforms, pocket listings, and how some platforms route buyer inquiries to agents who pay referral fees rather than to the listing agents themselves.

The groups are particularly concerned about what they see as dominant market power. They're pointing to the Zillow and Redfin case that the FTC and several states brought back in September 2025, where the companies were accused of using a rental listing partnership to suppress competition. Even though the companies settled the case in August 2026 and agreed to modifications, the advocacy groups argue that the core issue remains unresolved. They're noting that Zillow still maintains about two-thirds of U.S. real estate web traffic and that Redfin says it can keep its partnership with Zillow through at least 2030.

The coalition is also raising red flags about brokerage consolidation. When Compass finished acquiring Anywhere Real Estate in January 2026 for 1.6 billion dollars, it became involved in roughly one in five home sales nationally. The advocacy groups worry that Compass and other large brokerages use what they call pocket listings, where properties get marketed within their own network first before hitting the broader market. That means buyers working with other agents might never see certain homes, and it could limit the pool of potential buyers for sellers.

There's another practice getting scrutiny, and it's something I've observed closely in my work. On many listing websites, when a consumer clicks "Contact Agent," they often get connected to a buyer's agent who has paid the platform a referral fee that can reach as high as forty percent of the commission. The advocacy groups argue this design can mislead consumers into thinking they're reaching the agent most familiar with the property when they're actually being steered based on financial arrangements.

Some states like Connecticut, Washington, and New York have already started requiring that privately marketed properties also be listed concurrently on public multiple listing services. But the advocacy groups believe this state-by-state approach won't solve what they see as a national problem driven by large multi-state brokerages and platforms.

What I am seeing locally in the Bay Area and across the East Bay is that these larger structural questions about market transparency and competition are starting to hit closer to home. When pocket listings proliferate or when the financial incentives aren't aligned with getting properties in front of the most qualified buyers, it affects all of us in this market. Whether you're a buyer trying to find everything that's available or a seller wanting the widest possible audience, these practices shape what opportunities you actually get to see and consider.