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Why confide in AI? Teens open up on why they trust chatbots

Why turn to artificial intelligence rather than a friend? For young people, it often comes down to not having to worry about what a peer or a parent thinks. That’s one takeaway from a new report by San Francisco-based Hopelab and the Harvard Graduate School of Education, which surveyed 30 people between 14 and 22…

San Francisco Bay Area homes and neighborhoods
Curated News BriefBased on original reporting by CalMatters Housing (July 29, 2026). The summary below is the Journal’s; the local analysis is original commentary by Omar Murillo.

Look, I came across something interesting from CalMatters Housing that I wanted to walk you through, even though it's not directly about real estate. A research group based in San Francisco called Hopelab partnered with Harvard to study how teenagers and young adults are using AI chatbots. According to their report, they talked to about thirty young people between fourteen and twenty-two to understand what's drawing them to these AI tools.

What they found is pretty human, actually. Young people are turning to chatbots because they can get advice without worrying about judgment from friends or parents. These AI tools are available whenever they need them, and they come across as pretty objective compared to people who might have personal biases. One example that stood out was a teenage boy who was anxious about playing soccer. When his dad just told him to focus, it didn't help much. But when he asked an AI for the same thing, it gave him specific breathing exercises and strategies to stay present. That's concrete and actionable.

Now, researchers acknowledged that chatbots have their downsides. They can be flattering to the point of being unhelpful, and they're not replacing real human connection. But here's where policy comes in. California passed a law in 2025 that requires AI developers to put guardrails in place, including monitoring for signs of suicide risk. That same year, Governor Newsom vetoed a proposal that would have been stricter and limited how much minors could use these tools.

The lead researcher, Emma Bruehlman-Senecal, is making an interesting point about how we should handle this going forward. She's saying that policymakers need to actually involve young people in these conversations since they're the ones using the technology. The goal should be keeping the benefits that teens find valuable while cutting down on the potential harms.

What I'm seeing locally is that technology is becoming part of how young people navigate life and decision-making, and that's something families and professionals should be aware of. Whether it's teenagers seeking advice or adults dealing with major life decisions like buying a home, understanding how people are getting their information matters to all of us in this business.